Frequently Asked Questions
Sample Proceeding?
We are offering free service of designing,
graphic and manufacturing.
1) You can send us
your original sample to the same copy accordingly.
2) You can send us design in JPEG, PDF, PSD OR CDR format and we will make
thesample accordingly.
3) You offer your ideas, we offer free design service. And we would create and
send the graphic design to preview in 48 hours. As you confirm, we would make
the sample.
Sample lead time 2-3
days and once sample approved mass will be proceed according to the sample
approved.
We offer free of cost samples to our regular clients, but for new clients they
need to pay sample cost as well as shipping cost but when order confirmed we
will deduct the sampling cost from the total invoice value of the mass
production.
How can we get a quote from
Wannat Group?
We could give an accurate price when you
confirm the Size, Color, Material, Quantity and the artwork of any item please.
How can we make an order or
buy from Wannat Group?
Simply you can send us the product model number
from a website/catalogue/price-list or picture and we will get back to you
accordingly. You can also contact us via e-mail or can call us or fax us. Once
we will get an inquiry, we will immediately response you for further
correspondence.
Payment method OR How can
we make payment?
Simply you can make payment by Bank Transfer that
is wire & swift transfer, we also accept payment by Western Union
&Money Grams, and we are planning to have a PayPal account as soon as possible
so that our clients who prefer to make payment using PayPal could make payment
easily. But meanwhile we accept payment by T/T, Western Union & Money Gram.
1. Wire bank
transfer
2. Western Union
3. International Money Gram
We receive Western
Union & International Money Gram payments namely for the collection of
either sample payments or small orders less than 500.00 ($/€/£) please.
Western
Union & Money Gram Details:
Recipient Name: Asad Ali
Rang Mahal Street, Nai Abadi, MOH.
Rang Pura, Sialkot, Pakistan
Tel:-+92-342-7661394
For Bank details
contact us, we are not allowed to post here.
Low Invoice Value to Avoid
Custom Duties?
For small orders or samples usually, we put lower value on invoice and mark
“gift” or “sample” to help you to avoid the tax or less your tax. If you need
full value on the shipping bill or invoice, please let us know when place
order.
Missed my delivery what
shall I do?
If you have missed your delivery don't worry, we provide consignment number /
tracking number to our customers. You just need to visit the courier website to
rearrange the delivery. If you do not have the consignment number please
contact us via email or phone call.
Partial Delivery?
To ensure deliveries are made on time, sometimes we ship items in separate
deliveries. Handmade embroidery items sometimes take much more time as compared
to other products so what we do is we deliver whatever is ready from the total
order and rest of the order we dispatch later when it completes. If you haven’t
received an item, please get in touch so that we may investigate
Where is my order from
Wannat Group?
Once your order has been dispatched, we’ll
send you a confirmation email which will indicate when you should expect to
receive your item. Where possible, we’ll provide you with tracking details also
so you can see the progress of your delivery.
What do I do if I am
missing an item from my delivery?
All missing items must be reported within 48 hours. If you have discovered you
are missing an item please contact the sales team.
Return Policy?
We accept return for unsatisfactory items. Please contact us to report
defective items within 7 days upon receipt. Returned items must come with the
original parts and accessories. Refund will be issued once we have received
your returned items. Buyer is responsible for all return shipping charges.
If you are interested in our items, please don’t
hesitate to contact us!
