Frequently Asked Questions

Sample proceeding?

1) You can send us your original sample to the same copy accordingly.
2) You can send us design in JPEG, PDF, PSD OR CDR format and we will make thesample accordingly.
3) You offer your ideas, we offer free design service. And we would create andsend the graphic design to preview in 48 hours. As you confirm, we would makethe sample.

Samplelead time 2-3 days and once sample approved mass will be proceed according tothe sample approved.

We offer free of cost samples to our regular clients, but for new clients theyneed to pay sample cost as well as shipping cost but when order confirmed wewill deduct the sampling cost from the total invoice value of the massproduction.

How can we get a quote?
We could give an accurate price when you confirm the Size, Color, Material,Quantity and the artwork of any item please.

How can we make an order or buy from Wannat Group?
Simply you can send us the product model numberfrom a website/catalogue/price-list or picture and we will get back to youaccordingly. You can also contact us via e-mail or can call us or fax us. Oncewe will get an inquiry, we will immediately response you for furthercorrespondence.

Payment method OR How can we make payment?
Simply you can make payment by Bank Transfer thatis wire & swift transfer, we also accept payment by Western Union &Money Grams, and we are planning to have a PayPal account as soon as possibleso that our clients who prefer to make payment using PayPal could make paymenteasily. But meanwhile we accept payment by T/T, Western Union & Money Gram.

1. Wire bank transfer
2. Western Union Zarco Money Transfer
3. International Money Gram

Wereceive Western Union & International Money Gram payments namely for thecollection of either sample payments or small orders less than 500.00 ($/€/£)please.

Western Union & Money Gram Details:

RecipientName: Asad Ali
Rang Mahal Street, Nai Abadi, MOH.
Rang Pura, Sialkot, Pakistan
Tel:-+92-342-7661394

For Bank details contact us, we are not allowed to post here.

Low Invoice Value to Avoid Custom Duties?
For small orders or samples usually,we put lower value on invoice and mark “gift” or “sample” to help you to avoidthe tax or less your tax. If you need full value on the shipping bill orinvoice, please let us know when place order.

Missed my delivery what shall I do?
If you have missed your delivery don'tworry, we provide consignment number / tracking number to our customers. Youjust need to visit the courier website to rearrange the delivery. If you do nothave the consignment number please contact us via email or phone call.

Partial Delivery?
To ensure deliveries are made on time,sometimes we ship items in separate deliveries. Handmade embroidery itemssometimes take much more time as compared to other products so what we do is wedeliver whatever is ready from the total order and rest of the order wedispatch later when it completes. If you haven’t received an item, please getin touch so that we may investigate

Where is my order?
Once your order has been dispatched,we’ll send you a confirmation email which will indicate when you should expectto receive your item. Where possible, we’ll provide you with tracking detailsalso so you can see the progress of your delivery.

What do I do if I am missing an item from mydelivery?
All missing items must be reportedwithin 48 hours. If you have discovered you are missing an item please contactthe sales team.

Return Policy?
We accept return for unsatisfactory items. Please contact us to reportdefective items within 7 days upon receipt. Returned items must come with theoriginal parts and accessories. Refund will be issued once we have receivedyour returned items. Buyer is responsible for all return shipping charges.

If you are interested in our items, please don'thesitate to contact us!