What products does Wannat Group manufacture?
Wannat Group specializes in manufacturing a diverse range of products including Embroidered Badges & Patches, Masonic Regalia Supplies, Military, Army, Navy, and Pilot uniforms and Accessories, Civil War uniforms, Leather Crafts and related products. Our products are meticulously crafted to meet international standards and customer specifications.

How can we get a quote?
To receive a quote online, visit our website's "Categories" section. Choose your desired products, specify the type, quantity, and customization preferences, then click "Add to Cart." We will receive your email for the products, and we'll promptly reply with a quote that aligns with your requirements.

How can I request a sample before placing a larger order?
Requesting a sample is easy. Simply contact our sales team with your specific product and customization preferences. We'll guide you through the sample ordering process, including costs and delivery times.

1) Feel free to send us your original sample; we'll replicate it accurately.
2) Send your design in JPEG, PDF, PSD, or CDR format, and we'll create the sample.
3) Share your ideas; we offer free design service. Preview the design in 48 hours, and on approval, we'll proceed to make the sample.

Sample lead time is 2-3 days. After sample approval, mass production aligns with the approved sample.
For regular clients, samples are free. New clients cover sample and shipping costs, which are deducted from the invoice value on confirmed orders.

What payment methods do you accept?
We offer multiple secure payment methods, including bank wire transfer, Western Union, and MoneyGram. However, please be noted that we do not receive payments through credit cards or PayPal. You can find detailed payment instructions on our website or in the invoice provided.

How long does order processing take?
Order processing generally takes 3-4 weeks from payment verification and order confirmation. However, for trial orders, we offer expedited processing and shipping. Products that are in stock can be shipped even faster. For more information click here

Are custom orders available?
Yes, we offer customization for many of our products. Contact our sales team to discuss your specific requirements, and we'll be happy to provide you with information on available customization options, pricing, and lead times. For more about “Product Customization” click here

How do you ensure product quality?
Quality is our top priority. We have a dedicated quality control team that ensures each product meets our stringent standards. From materials selection to manufacturing processes, we follow strict quality protocols to deliver products that meet or exceed customer expectations.

Can I track my order?
Yes, you can track your order using the tracking information provided in the shipping notification. This allows you to monitor your order's progress and estimated delivery date.

Do you offer refunds or exchanges?

At Wannat Group, our primary goal is to provide exceptional products tailored to your needs. We understand that there may be circumstances where you need to address concerns about the products you have purchased from us. To assist you in these situations, please take a moment to read and understand our return policy.

Please attach clear pictures of the product, including packaging, from different angles to assist us in assessing the issue.

Return Period:
 You may request a return or exchange for products within 30 days from the date of delivery. Please allow up to 7 business days for us to process your exchange or issue store credit.
Product Condition: To qualify for a return or exchange, the product must be in its original condition and packaging. It should be unused and in the same state as when you received it.
Return Shipping: The cost of return shipping is the responsibility of the customer, except in cases where the return is due to a defect or error on our part.
Refund:Please note that we do not provide refunds. Instead, we offer exchanges.

Custom Products:  Customized or personalized products, which may include products with custom engravings, embroidery or modifications, are generally not eligible for return or exchange unless they are defective or arrive in a damaged condition.

Shipping Damages / Broken Items:
While we take utmost care in packaging, some items, particularly fragile briefcases, may incur damage during transit or custom checking please. If you receive damaged items, please provide proof of damage within 1 day of receipt. We may not return or exchange such items, but we will offer you a discount equivalent to the damage incurred. Allow 7-10 business days for the resolution of these claims.

Reserved Rights Regarding Returns:
Wannat Group reserves the right to define, limit, refuse, or reject returns from customers under the following circumstances:

An irregular or excessive returns history, suggesting "wardrobing."
An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items.
Suspected fraudulent or criminal activity related to returns.

What if I have a specific design request?
We welcome custom design requests. Feel free to share your design concepts with us, and our team will work closely with you to bring your ideas to life. Custom design projects may have varying lead times and costs based on complexity.

Do you offer bulk or wholesale pricing?
Yes, we offer competitive bulk and wholesale pricing for larger quantity orders. Contact us at wannatgroup@gmail.com to discuss your requirements and to receive a customized quote.

What regions do you ship to?
We offer global shipping to various regions around the world. Reach out to our customer support to confirm shipping availability to your location. Please note we do not ship to Israel.

Do you have a minimum order quantity (MOQ) requirement?
MOQ varies depending on the product type. Contact us at wannatgroup@gmail.com our team to inquire about specific product MOQs. At our company, no order is considered too big or too small – every order is valued equally. We gladly accept orders of all quantities and treat each one with the same level of attention, care, and dedication. However, it's worth mentioning that our pricing structure is tied to the order quantity. This is in line with our philosophy: as the order quantity increases, the price per unit decreases, and vice versa. This approach ensures our pricing remains competitive and fair across various order sizes.

How can I provide feedback or reviews about your products and services?
We welcome your feedback and reviews. You can share your experiences on our website or through review platforms. Your input helps us improve and serve you better.

At Wannat Group, we are committed to providing exceptional products and services. If you have any further questions or require additional information, don't hesitate to reach out to our customer support team. Your satisfaction is our priority, and we're here to ensure a seamless experience from order placement to delivery.